Applies to: eXpurgate On-Premise, SMTP reply, reject, multi-line

Modified on: 09/09/2016

Description: 

eXpurgate's standard SMTP reply for rejects of messages due to their classification is

SPAM id=[X-purgate-ID]

This reply is very short and does not provide any explanation. Customers may want to employ their own SMTP reply, e. g. in a different language or providing instructions for senders of falsely rejected legitimate emails.

The SMTP reply can be configured as ENDOFDATA-REJECT in eXpurgate's configuration file:

<SmtpServer>
...
    <Messages>
    ...
        ENDOFDATA-REJECT "SPAM id=%(expurgate-id)"
    ...
    </Messages>
...
</SmtpServer>

On default the whole section from <Messages> to </Messages> including the section tags is commented with a preceding #. Therefore, it is not sufficient to just uncomment the line which defines ENDOFDATA-REJECT by removing the # and change the string there. The section tags also need to be uncommented.

The reply should always contain the eXpurgate-ID in order to trace the classification in case of the rejection of a legitimate email. The eXpurgate-ID is included using the placeholder %(expurgate-id).

Line breaks in multi-line replies need to be encoded as \r\n.

Example:

The following reply with <eXpurgate-ID> standing for the respective eXpurgate-ID ...

550-Your message was not delivered for policy reasons. If you feel this is
550-inappropriate, please follow the instructions on our help web page at
550-<http://acompanymakingeverything.biz/postmaster/fp-report.html>.
550 Classification-ID: <eXpurgate-ID>

... would be configured with ...

<SmtpServer>
...
    <Messages>
    ...
        ENDOFDATA-REJECT "Your message was not delivered for policy reasons. If you feel this is\r\ninappropriate, please follow the instructions on our help web page at\r\n<http://acompanymakingeverything.biz/postmaster/fp-report.html>.\r\nClassification-ID: %(expurgate-id)"
    ...
    </Messages>
...
</SmtpServer>

Please mind that ENDOFDATA-REJECT is defined in a single long line although this line may be presented here as several lines.