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Knowledgebase : F-PROT Antivirus > F-PROT Antivirus for Windows > Virus Troubleshooting
   

Scanning multiple levels of archives will take much longer time than its usual scanning speed. Please note that F-PROT Antivirus does not disinfect infected archives automatically but only quarantines [1] them. To disinfect infected archives, first you...
Windows Safe Mode is a way of booting up your Windows operating system in order to run administrative and diagnostic tasks on your installation. When you boot into Safe Mode the operating system only loads the bare minimum of software that is required for...
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Symptom: A manual / scheduled scan reveals suspicious objects found in F-PROT, but F-PROT does not disinfect or delete them. It only says "Found". F-PROT offers the possibility to detect "possibly unwanted applications". Such applicat...
If F-PROT detects malware on your computer but is unable to disinfect or quarantine the infected items, it is most likely because the malware infection is active and it's files are locked in memory. This first chapter covers the instructions for doing a...
This article covers advanced steps for manually removing files that F-PROT has detected as malicious but was unable to automatically remove or quarantine them. IMPORTANT: The instructions here are for advanced users and should only be attempted if the s...
Network traffic log files may be requested to assist with research or troubleshooting for network related issues. Symptoms of network issues can manifest as installation wizard failing/stalling, updates failing/not completing, activations erroring out,...
Windows Safe Mode is a way of booting up your Windows operating system in order to run administrative and diagnostic tasks on your installation. When you boot into Safe Mode the operating system only loads the bare minimum of software that is required for...
NOTE: Quarantined files are removed when you uninstall the program. For further information, see What gets removed when I uninstall F-PROT Antivirus? [1] Below is a step-by-step guide to manage your quarantined items. Please select what would you like ...
GERMAN VERSION BELOW. IMPORTANT: The instructions below are valid for any language version of Windows XP, but be aware the download we offer in Step 7 is for the German language version of Windows XP only. NOTE: If you used a Windows XP CD that a...
NOTES: * If you have Windows XP you should make a copy of the registry before proceeding. For further information, please browse Microsoft's Support Center [1]. * The name of the malware involved can vary in each infection. The name in the followin...
Please click the following link in order to report AV FN / FP´s: https://www.cyren.com/support/reporting-av-misclassifications [https://www.cyren.com/support/reporting-av-misclassifications]
You need to send us a sample of the quarantined files for analysis. Below are instructions on how to do so: To start with, you need to disable the file system scanner. * Run F-PROT Antivirus. * Click the Virus scanners menu. * Under Virus sc...
IMPORTANT! WHEN SUBMITTING FILES USING FTP, MAKE SURE TO FIRST OPEN A SUPPORT TICKET [HTTP://SUPPORT.F-PROT.COM/INDEX.PHP?/TICKETS/SUBMIT]! To prepare your submission: Step 1. Make a new folder. Step 2. Name the new folder after your Support ticket ...
To capture the whole screen, on Windows, press the Print Screen or Prnt Scrn key on your keyboard, found at the upper right of the keyboard. This key will capture the entire screen. If your monitor resolution is set to 640x480, that's the size of the scre...
An archive bomb is a file that is repeatedly compressed. These archives can cause scanners or other programs to crash or hang because of intensive resource consumption during the scanning of hundreds of levels of archives within archives. F-PROT Antivirus...
Maximus heuristics are not confirmed viruses. They are files which according to certain characteristics, activity or code behavior could potentially be harmful to your computer. There are different heuristic rules that govern the !Maximus detections and t...
F-PROT Antivirus and Command Anti-Malware are products of CYREN