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Knowledgebase : CSAM Antivirus > CSAM v5 Enterprise
   

Question How do I uninstall Command Anti-Malware via Netware Login Script or on a Workgroup? Answer Create a batch file or login script with the following and run it on your workstations to uninstall Command Anti-Malware. \\Server_name\Sh...
Some files that are loaded by Windows will be currently used by the system while scanning such as log files, DLL files, driver files and so on. While these files are in use, they will return an Access Denied error because the scan engine simply does not h...
Question How do I Configure Galileo for Command Anti-Malware? Answer Step 1. Create a folder on the server and share it giving Full Control to Everyone. You can name it CSAM for example. Step 2. Open Galileo from the Desktop icon or fro...
Question How do I configure my proxy server credentials? Answer Step 1. Click the UPDATE button. ------------------------- Step 2. Click the NETWORK button. ------------------------- Step 3. Put a check mark in the USE PROXY box. --...
Question How do I create a print screen snapshot of the error message on my desktop? Answer Step 1. Once the error message is on your desktop, press the PRINT SCREEN key on your keyboard. ------------------------- Step 2. Open up your ...
Question What is a scheduled task and how do I create them? Answer DESCRIPTION A scheduled task is a windows system tool that allows the user to create timely automated tasks such as web testing and site monitoring, Disk Defragmenter et...
Question How do I disable the Command Anti-Malware Active Malware Protection on startup? Answer To disable the active malware protection in Command Anti-Malware completely on startup, changes need to be made in the registry. Launching t...
Question Why are automatic updates for CSAM Enterprise failing? Answer If Galileo/CSAM Enterprise is installed in an environment other than a Windows domain, you may have to configure the updater to run as a local administrator. If manual u...
QUESTION HOW DO I FIX THE DATABASE ACCESS ERROR? ANSWER STEP 1: Browse to the following location. XP: C:\Documents and Settings\All Users\Application Data\Commtouch\CSAM5\Results\cleanup\ VISTA / 7 / 8: C:\ProgramData\Commtouch\CSAM5\Results...
Question How do I delete old DAT files in Galileo? Answer Galileo does not delete the old DAT file automatically, neither will Disk Cleanup so they should be deleted manually to save space on your drive. Go to C:\Documents and Settings\...
Question How do I delete temp files in Windows? Answer This procedure will assist you in deleting temporary Internet files from your Windows temp directories. ------------------------- TEMPORARY INTERNET FILES: STEP 1: Click Start, th...
Question How do I deploy Command Anti-Malware via Netware Login Script or on a Workgroup? Answer INSTRUCTIONS FOR DEPLOYING COMMAND Anti-Malware VIA A NETWARE LOGIN SCRIPT or on a Workgroup: First install Galileo and create your administr...
Question How do I enable hidden files? Answer * Open Explorer window then press the ALT key. * Navigate to the Tools menu then folder options. * Select the View tab and check Show hidden files and folders.
Question Scenario: When applying the virus definition files to the configuration you receive an error "Renaming of old folder of configuration - Failed". When looking in the directory where configurations are you see that there is a folder with a ....
Question My image is updating but clients are not getting the latest definition files Answer To fix this problem check the permissions of the software distribution point. Make sure the security section has the same settings as the share p...
Question Will logged out computers still get definition file updates? Answer If a scheduled task is created from within the console the software will update whether the system is logged in or logged out at the scheduled update time. The adm...
Question I'm getting "Setup.exe downloaded Error Code = 0" when installing Galileo. Answer This problem can occur if files in the shared folder are corrupted. To bypass this error message you will need to create a new folder to house you...
Question How can the reporting in Galileo be fixed? Answer Step 1. If you selected the computers when creating the configuration by using Active Directory instead of Windows Network, the file computers.xml needs to be modified. This file i...
Question Why am I getting a status of "File/Object not found" under the reports history? Answer You are getting the status File/Object not found because of the new process in the scan engine of version 5. When scanning multiple files/obje...
Question Why are some folders excluded still being scanned? Answer Folder exclusions only work on local drives. This is due to the fact that it is impossible to predict the internal NT names used by the operating system. The operating syst...
Question Why is the Windows Security Center showing the software is on but is reporting its status in a format that is no longer supported? Answer The Microsoft Windows Security Center is incorrectly reporting the format as no longer suppo...
Question What new features and fixes are available with Galileo version 5.1.5? Answer Galileo 5.1.5 is necessary to install CSAM Enterprise version 5.1.x and manage in a domain environment. Feature enhancements and bug fixes in the CSAM ...
EXPLANATION When an undocumented issue arises involving Command Anti-Malware, log files are generally requested by technical support. Log files help us reproduce the issue and find a way to resolve it. DETAILS STEP 1. DOWNLOAD, SAVE, AND UNZIP TH...
Network traffic log files may be requested to assist with research or troubleshooting for network related issues. Symptoms of network issues can manifest as installation wizard failing/stalling, updates failing/not completing, activations erroring out,...
Question How do I collect a network trace? Answer Network traffic log files may be requested to assist with research or troubleshooting for network related issues. Symptoms of network issues can manifest as installation wizard failing/stal...
Question How do I collect a network trace? Answer Network traffic log files may be requested to assist with research or troubleshooting for network related issues. Symptoms of network issues can manifest as installation wizard failing/stal...
Question Why am I getting the error "network path not found" while trying to push an install to a client? Answer Make sure the computer is turned on and is connected to the network. You may also get this error if necessary windows services...
Question How do I receive a trial version of Command Anti-Malware? Answer In order to receive a trial of Command Anti-Malware please fill out the appropriate information as reqested in the forms in the link below. http://www.commtouch.com/...
Question How do I turn User Access Control (UAC) off? Answer To turn off or limit the User Access Control (UAC) within Windows Vista and Windows 7: Windows Vista The following instructions are for Windows Vista operating systems. Win...
Question How to exclude files and folders? Answer There are three ways to exclude in Command Anti-Malware; FILES, FILE TYPES(Extensions), and FOLDERS. 1. Open CSAM by double clicking on the System Tray ICON. _ _ 2. Click the BASIC/A...
Question Why do I get a Windows installer parameter error when pushing an installation to client machines in Galileo? Answer * The installation source has a syntax error and needs to be corrected. * The distribution location doesn't ma...
Question How do I Install Galileo for Command Anti-Malware? Answer MMC 3.0 and .Net Framework 2.0 are required. To install the Galileo MMC for Command Anti-Malware: Download the setup file from here [1]. Save it to your server and ru...
Question I have a LINKSYS ROUTER (MODEL: BEFW11S4), and I am unable to download or update the product. How do I resolve this issue? Answer This issue may be caused by an improper MTU setting and the system is unable to communicate with our...
Question How do I manually remove infected files? Answer You should be able to remove an infected file by deleting it. Our programs will give the path of the infected file when it is detected. If our programs detect the file but can ...
Question How to manually remove Command Antivirus? Answer To manually remove CSAV from a workstation in which the .msi file no longer exists or if the program doesn't uninstall, follow these instructions: Step 1. Install the Windows Ins...
This article describes how to manually update the definitions for CSAM and other products using the Commtouch SDK technology. VERSIONS 5.1.21 AND NEWER (ENGINE 5.4.X) STEP 1 - DOWNLOAD THE DEFINITION FILES TO DISK OR REMOVABLE MEDIA. * Download ht...
Question How do I fix the "Missing Plugin error outlplug.dll" when launching Outlook? Answer Outlook 2003: 1. OPEN Outlook. 2. Click Tools> Options> Other> Advanced Options> Add-In Manager > and uncheck the CSAM Mail Scanner, then cl...
The CYREN Antivirus solution delivers unprecedented virus protection detection. However, no solution is perfect and sometimes messages contain viruses but are sent to the end-users (false negatives) or legitimate business and personal correspondence may b...
The command line scanner for version 5 is aiscan.exe. Aiscan.exe is located in C:\Program Files\Common Files\Authentium\AntiVirus5\aiscan.exe. You can run the command line scanner by running the appropriate file at the bottom of this article under File...
Question Why do some files show as damaged in the scan report? Answer This occurs when the scan engine is unable to scan certain files on the hard drive. Examples are encrypted files, files that the user does not have permissions to, files...
Question Why is the scheduled scan task not created on my client computers when pushing Command Anti-Malware Enterprise? I setup this option when I created the configuration. Answer This feature is not working correctly and will be fixed i...
Question Can I schedule with Galileo multiple update times if I have multiple configurations? Answer No, only one download time can be entered for ALL configurations.
Question How to set scan options for the Active Malware Protection? Answer Step 1. Open CSAM by double clicking on the System Tray icon. ------------------------- Step 2. Move the switch to Advanced. ------------------------- Step 3....
STEP 1 - OPEN THE COMMAND ANTI-MALWARE VERSION 5 CONSOLE: * Double click the Command Anti-Malware Version 5 system tray icon ------------------------- STEP 2 - OPENING THE SCHEDULED SCAN DIALOG SCREEN: * Click the ADVANCED button to switch to AD...
Question Do I need to manually start the software every time I restart my computer? Answer No. The software loads automatically when your computer starts up.
Question How do I stop a process from running? Answer Step 1. Press Ctrl+Alt+Del. ------------------------- Step 2. Choose TASK MANAGER and select the PROCESSES tab. ------------------------- Step 3. Select the PROCESS you desire to te...
Question How do I submit a virus sample? Answer STEP 1. Locate the file on your computer. Do not attempt to open or run the infected file. Winzip is necessary to Zip and Encrypt (password protect) the file. If you do not have Winzip instal...
Question Why does my system tray icon turn different colors? Answer - Green indicates the program is up to date and free of any notifications or tasks running. - Yellow indicates there are alerts. Click the icon to Fix it. - Red indica...
Question Scenario: The CSAM program icon is not visible in the system tray. Answer If you installed CSAM and the program icon is not in your system tray try the following steps. This issue is related to the Operating System and is not a bu...
Question How do I troubleshoot scheduled tasks? Answer Ensure the task scheduler service is running and configured for the proper account. Scheduled tasks maintains a generic log file in c:\windows\schedlgu.txt. Additionally, you open c:\w...
Step 1. Open Command Anti-Malware by double clicking the system tray icon. Step 2. Switch to Advanced mode. Step 3. Click the Settings button. Step 4. Click the drop down box next to Action on Detected Infection and select Off. Step 5. Click the S...
Question How do I fix "unable to connect to update server" error? Answer This error appears when Command Anti-Malware (CSAM) is unable to detect a connection to the Internet. This is generally caused by one of two issues. First, see if ...
Question Do I need to uninstall all incompatible anti-virus or spyware applications prior to the installation of the software? Answer It is highly recommended that you remove any applications that serve the same purposes due to system resou...
Question How do I resolve updates hanging? Answer This may occur in some scenarios if you have installed the Outlook scanner component with your installation and Outlook is open. If you close Outlook the update should complete with no furt...
Question How do I update Command Anti-Malware definition files? Answer Command Anti-Malware Version 5 will update its Dat files automatically at 3:00 AM and at Login. To update Command Anti-Malware, please follow the steps bellow: 1....
Question How should I upgrade from Galileo 5.1.0 to 5.1.5? Answer Please uninstall the previous version of Galileo and Command Anti-Malware Snap-in and then install version 5.1.5 (configurations will not be deleted) Galileo should not all...
Question Is there a fee to upgrade from version 4 to version 5? Answer If you already have a paid subscription to Galileo Version 4 with Command Antivirus or version 4 Command Antivirus and your account is in good standing, it is a free upg...
Question How do I upgrade to Command Anti-Malware Enterprise from Command Anti-Virus Enterprise? Answer To upgrade to Command Anti-Malware Enterprise, follow the steps below. Step 1. Download and Save (DO NOT RUN) Galileo 5.1.5 from HER...
Question My username and password are not being accepted when trying to download the program or the updates. Answer You may not be able to download the program or the updates due to one or more of the following issues: Issue 1. You may ...
Question How do I read a virus name? Answer When searching for a virus name, you should be aware of the naming conventions used. Virus names consist of a Prefix, a Name and often a Suffix. * The PREFIX denotes the platform on which the...
Question What causes latency? Answer Latency is the delay caused by sending and receiving a response from a remote host. It is normally measured in milliseconds (thousandths of a second). Higher latency times can decrease performance in ap...
Question What is a Scheduled Scan? Answer Scheduled scans occur at a scheduled time of the day, week, or month. Scheduled scans allow you to check for viruses and spyware according to a predetermined date or time. Note: Active Malware P...
Command Anti-Malware will stay on detecting status if its services are not started correctly. Please follow the instructions below to make sure the services are started automatically: Step 1. Click on the START button, go to RUN and type SERVICES.MSC. T...
Question Is Windows 2000 compatible with Galileo version 5 software? Answer CSAM 5 can be installed on Windows 2000, or pushed from Galileo v5, but Galileo v5 cannot be installed on Windows 2000. MMC 3.0 is required for the install of Gali...
This page used to contain the various Windows version numbers. Instead, we now refer to the following pages for updated listings: * Microsoft: Operating System Version (Windows) [http://msdn.microsoft.com/en-us/library/windows/desktop/ms724832(v=vs.85...
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