Question
How do I uninstall Command Anti-Malware via Netware Login Script or
on a Workgroup?
Answer
Create a batch file or login script with the following and run it on
your workstations to uninstall Command Anti-Malware.
\\Server_name\Sh...
Some files that are loaded by Windows will be currently used by the
system while scanning such as log files, DLL files, driver files and
so on. While these files are in use, they will return an Access Denied
error because the scan engine simply does not h...
Question
How do I Configure Galileo for Command Anti-Malware?
Answer
Step 1. Create a folder on the server and share it giving Full
Control to Everyone. You can name it CSAM for example.
Step 2. Open Galileo from the Desktop icon or fro...
Question
How do I configure my proxy server credentials?
Answer
Step 1. Click the UPDATE button.
-------------------------
Step 2. Click the NETWORK button.
-------------------------
Step 3. Put a check mark in the USE PROXY box.
--...
Question
How do I create a print screen snapshot of the error message on my
desktop?
Answer
Step 1. Once the error message is on your desktop, press the PRINT
SCREEN key on your keyboard.
-------------------------
Step 2. Open up your ...
Question
What is a scheduled task and how do I create them?
Answer
DESCRIPTION
A scheduled task is a windows system tool that allows the user to
create timely automated tasks such as web testing and site monitoring,
Disk Defragmenter et...
Question
How do I disable the Command Anti-Malware Active Malware Protection
on startup?
Answer
To disable the active malware protection in Command Anti-Malware
completely on startup, changes need to be made in the registry.
Launching t...
Question
Why are automatic updates for CSAM Enterprise failing?
Answer
If Galileo/CSAM Enterprise is installed in an environment other than
a Windows domain, you may have to configure the updater to run as a
local administrator. If manual u...
QUESTION
HOW DO I FIX THE DATABASE ACCESS ERROR?
ANSWER
STEP 1: Browse to the following location.
XP: C:\Documents and Settings\All Users\Application
Data\Commtouch\CSAM5\Results\cleanup\
VISTA / 7 / 8: C:\ProgramData\Commtouch\CSAM5\Results...
Question
How do I delete old DAT files in Galileo?
Answer
Galileo does not delete the old DAT file automatically, neither will
Disk Cleanup so they should be deleted manually to save space on your
drive.
Go to C:\Documents and Settings\...
Question
How do I delete temp files in Windows?
Answer
This procedure will assist you in deleting temporary Internet files
from your Windows temp directories.
-------------------------
TEMPORARY INTERNET FILES:
STEP 1: Click Start, th...
Question
How do I deploy Command Anti-Malware via Netware Login Script or on
a Workgroup?
Answer
INSTRUCTIONS FOR DEPLOYING COMMAND Anti-Malware VIA A NETWARE LOGIN
SCRIPT or on a Workgroup:
First install Galileo and create your administr...
Question
How do I enable hidden files?
Answer
* Open Explorer window then press the ALT key.
* Navigate to the Tools menu then folder options.
* Select the View tab and check Show hidden files and folders.
Question
Scenario: When applying the virus definition files to the
configuration you receive an error "Renaming of old folder of
configuration - Failed". When looking in the directory where
configurations are you see that there is a folder with a ....
Question
My image is updating but clients are not getting the latest
definition files
Answer
To fix this problem check the permissions of the software
distribution point. Make sure the security section has the same
settings as the share p...
Question
Will logged out computers still get definition file updates?
Answer
If a scheduled task is created from within the console the software
will update whether the system is logged in or logged out at the
scheduled update time. The adm...
Question
I'm getting "Setup.exe downloaded Error Code = 0" when installing
Galileo.
Answer
This problem can occur if files in the shared folder are corrupted.
To bypass this error message you will need to create a new folder to
house you...
Question
How can the reporting in Galileo be fixed?
Answer
Step 1. If you selected the computers when creating the configuration
by using Active Directory instead of Windows Network, the file
computers.xml needs to be modified. This file i...
Question
Why am I getting a status of "File/Object not found" under the
reports history?
Answer
You are getting the status File/Object not found because of the new
process in the scan engine of version 5.
When scanning multiple files/obje...
Question
Why are some folders excluded still being scanned?
Answer
Folder exclusions only work on local drives. This is due to the fact
that it is impossible to predict the internal NT names used by the
operating system. The operating syst...
Question
Why is the Windows Security Center showing the software is on but
is reporting its status in a format that is no longer supported?
Answer
The Microsoft Windows Security Center is incorrectly reporting the
format as no longer suppo...
Question
What new features and fixes are available with Galileo version 5.1.5?
Answer
Galileo 5.1.5 is necessary to install CSAM Enterprise version 5.1.x
and manage in a domain environment.
Feature enhancements and bug fixes in the CSAM ...
EXPLANATION
When an undocumented issue arises involving Command Anti-Malware, log
files are generally requested by technical support. Log files help us
reproduce the issue and find a way to resolve it.
DETAILS
STEP 1. DOWNLOAD, SAVE, AND UNZIP TH...
Network traffic log files may be requested to assist with research or
troubleshooting for network related issues. Symptoms of network issues
can manifest as installation wizard failing/stalling, updates
failing/not completing, activations erroring out,...
Question
How do I collect a network trace?
Answer
Network traffic log files may be requested to assist with research or
troubleshooting for network related issues. Symptoms of network issues
can manifest as installation wizard failing/stal...
Question
How do I collect a network trace?
Answer
Network traffic log files may be requested to assist with research or
troubleshooting for network related issues. Symptoms of network issues
can manifest as installation wizard failing/stal...
Question
Why am I getting the error "network path not found" while trying to
push an install to a client?
Answer
Make sure the computer is turned on and is connected to the network.
You may also get this error if necessary windows services...
Question
How do I receive a trial version of Command Anti-Malware?
Answer
In order to receive a trial of Command Anti-Malware please fill out
the appropriate information as reqested in the forms in the link
below.
http://www.commtouch.com/...
Question
How do I turn User Access Control (UAC) off?
Answer
To turn off or limit the User Access Control (UAC) within Windows
Vista and Windows 7:
Windows Vista
The following instructions are for Windows Vista operating systems.
Win...
Question
How to exclude files and folders?
Answer
There are three ways to exclude in Command Anti-Malware; FILES, FILE
TYPES(Extensions), and FOLDERS.
1. Open CSAM by double clicking on the System Tray ICON. _ _
2. Click the BASIC/A...
Question
Why do I get a Windows installer parameter error when pushing an
installation to client machines in Galileo?
Answer
* The installation source has a syntax error and needs to be
corrected.
* The distribution location doesn't ma...
Question
How do I Install Galileo for Command Anti-Malware?
Answer
MMC 3.0 and .Net Framework 2.0 are required.
To install the Galileo MMC for Command Anti-Malware:
Download the setup file from here [1]. Save it to your server and ru...
Question
I have a LINKSYS ROUTER (MODEL: BEFW11S4), and I am unable to
download or update the product. How do I resolve this issue?
Answer
This issue may be caused by an improper MTU setting and the system is
unable to communicate with our...
Question
How do I manually remove infected files?
Answer
You should be able to remove an infected file by deleting it.
Our programs will give the path of the infected file when it is
detected.
If our programs detect the file but can ...
Question
How to manually remove Command Antivirus?
Answer
To manually remove CSAV from a workstation in which the .msi file no
longer exists or if the program doesn't uninstall, follow these
instructions:
Step 1. Install the Windows Ins...
This article describes how to manually update the definitions for
CSAM and other products using the Commtouch SDK technology.
VERSIONS 5.1.21 AND NEWER (ENGINE 5.4.X)
STEP 1 - DOWNLOAD THE DEFINITION FILES TO DISK OR REMOVABLE MEDIA.
* Download
ht...
Question
How do I fix the "Missing Plugin error outlplug.dll" when launching
Outlook?
Answer
Outlook 2003:
1. OPEN Outlook.
2. Click Tools> Options> Other> Advanced Options> Add-In Manager >
and uncheck the CSAM Mail Scanner, then cl...
The CYREN Antivirus solution delivers unprecedented virus protection
detection. However, no solution is perfect and sometimes messages
contain viruses but are sent to the end-users (false negatives) or
legitimate business and personal correspondence may b...
The command line scanner for version 5 is aiscan.exe. Aiscan.exe is
located in C:\Program Files\Common
Files\Authentium\AntiVirus5\aiscan.exe. You can run the command line
scanner by running the appropriate file at the bottom of this article
under File...
Question
Why do some files show as damaged in the scan report?
Answer
This occurs when the scan engine is unable to scan certain files on
the hard drive. Examples are encrypted files, files that the user does
not have permissions to, files...
Question
Why is the scheduled scan task not created on my client computers
when pushing Command Anti-Malware Enterprise? I setup this option when
I created the configuration.
Answer
This feature is not working correctly and will be fixed i...
Question
Can I schedule with Galileo multiple update times if I have multiple
configurations?
Answer
No, only one download time can be entered for ALL configurations.
Question
How to set scan options for the Active Malware Protection?
Answer
Step 1. Open CSAM by double clicking on the System Tray icon.
-------------------------
Step 2. Move the switch to Advanced.
-------------------------
Step 3....
STEP 1 - OPEN THE COMMAND ANTI-MALWARE VERSION 5 CONSOLE:
* Double click the Command Anti-Malware Version 5 system tray icon
-------------------------
STEP 2 - OPENING THE SCHEDULED SCAN DIALOG SCREEN:
* Click the ADVANCED button to switch to AD...
Question
Do I need to manually start the software every time I restart my
computer?
Answer
No. The software loads automatically when your computer starts up.
Question
How do I stop a process from running?
Answer
Step 1. Press Ctrl+Alt+Del.
-------------------------
Step 2. Choose TASK MANAGER and select the PROCESSES tab.
-------------------------
Step 3. Select the PROCESS you desire to te...
Question
How do I submit a virus sample?
Answer
STEP 1. Locate the file on your computer. Do not attempt to open or
run the infected file. Winzip is necessary to Zip and Encrypt
(password protect) the file. If you do not have Winzip instal...
Question
Why does my system tray icon turn different colors?
Answer
- Green indicates the program is up to date and free of any
notifications or tasks running.
- Yellow indicates there are alerts. Click the icon to Fix it.
- Red indica...
Question
Scenario: The CSAM program icon is not visible in the system tray.
Answer
If you installed CSAM and the program icon is not in your system tray
try the following steps. This issue is related to the Operating System
and is not a bu...
Question
How do I troubleshoot scheduled tasks?
Answer
Ensure the task scheduler service is running and configured for the
proper account. Scheduled tasks maintains a generic log file in
c:\windows\schedlgu.txt. Additionally, you open c:\w...
Step 1. Open Command Anti-Malware by double clicking the system tray
icon.
Step 2. Switch to Advanced mode.
Step 3. Click the Settings button.
Step 4. Click the drop down box next to Action on Detected Infection
and select Off.
Step 5. Click the S...
Question
How do I fix "unable to connect to update server" error?
Answer
This error appears when Command Anti-Malware (CSAM) is unable to
detect a connection to the Internet. This is generally caused by one
of two issues.
First, see if ...
Question
Do I need to uninstall all incompatible anti-virus or spyware
applications prior to the installation of the software?
Answer
It is highly recommended that you remove any applications that serve
the same purposes due to system resou...
Question
How do I resolve updates hanging?
Answer
This may occur in some scenarios if you have installed the Outlook
scanner component with your installation and Outlook is open. If you
close Outlook the update should complete with no furt...
Question
How do I update Command Anti-Malware definition files?
Answer
Command Anti-Malware Version 5 will update its Dat files
automatically at 3:00 AM and at Login.
To update Command Anti-Malware, please follow the steps bellow:
1....
Question
How should I upgrade from Galileo 5.1.0 to 5.1.5?
Answer
Please uninstall the previous version of Galileo and Command
Anti-Malware Snap-in and then install version 5.1.5 (configurations
will not be deleted)
Galileo should not all...
Question
Is there a fee to upgrade from version 4 to version 5?
Answer
If you already have a paid subscription to Galileo Version 4 with
Command Antivirus or version 4 Command Antivirus and your account is
in good standing, it is a free upg...
Question
How do I upgrade to Command Anti-Malware Enterprise from Command
Anti-Virus Enterprise?
Answer
To upgrade to Command Anti-Malware Enterprise, follow the steps
below.
Step 1. Download and Save (DO NOT RUN) Galileo 5.1.5 from HER...
Question
My username and password are not being accepted when trying to
download the program or the updates.
Answer
You may not be able to download the program or the updates due to one
or more of the following issues:
Issue 1. You may ...
Question
How do I read a virus name?
Answer
When searching for a virus name, you should be aware of the naming
conventions used. Virus names consist of a Prefix, a Name and often a
Suffix.
* The PREFIX denotes the platform on which the...
Question
What causes latency?
Answer
Latency is the delay caused by sending and receiving a response from
a remote host. It is normally measured in milliseconds (thousandths of
a second). Higher latency times can decrease performance in
ap...
Question
What is a Scheduled Scan?
Answer
Scheduled scans occur at a scheduled time of the day, week, or month.
Scheduled scans allow you to check for viruses and spyware according
to a predetermined date or time.
Note: Active Malware P...
Command Anti-Malware will stay on detecting status if its services are
not started correctly. Please follow the instructions below to make
sure the services are started automatically:
Step 1. Click on the START button, go to RUN and type SERVICES.MSC.
T...
Question
Is Windows 2000 compatible with Galileo version 5 software?
Answer
CSAM 5 can be installed on Windows 2000, or pushed from Galileo v5,
but Galileo v5 cannot be installed on Windows 2000. MMC 3.0 is
required for the install of Gali...
This page used to contain the various Windows version numbers.
Instead, we now refer to the following pages for updated listings:
* Microsoft: Operating System Version (Windows)
[http://msdn.microsoft.com/en-us/library/windows/desktop/ms724832(v=vs.85...
F-PROT Antivirus and Command Anti-Malware are products of CYREN