Question
How do I fix a 1904 Error while attempting to install Command
Anti-Malware?
Answer
To fix the 1904 Error, delete your temporary files then reinstall the
program.
Some files that are loaded by Windows will be currently used by the
system while scanning such as log files, DLL files, driver files and
so on. While these files are in use, they will return an Access Denied
error because the scan engine simply does not h...
Question
What are the advantages of using Galileo to deploy and manage CSAM
v5?
Answer
Using Galileo Enterprise to deploy and manage CSAM allows you to:
* _Deploy Command Anti-Malware to one or all workstations_
* _Uninstall Command...
In ADVANCED MODE you can create scheduled tasks and access advanced
scan settings. The SETTINGS option is disabled in Basic mode. The
TASKS option is replaced by SCAN option in Basic mode.
To learn how to create scheduled tasks click here
[http://kb.cyr...
You can only install Command Anti-Malware Personal and Small Business
version on one computer per license.
Question
What are the system requirements for Command Anti-Malware v5?
Answer
Command Anti-Malware v5 supports the following versions of 32 bit
Microsoft Windows.
· Microsoft Windows 2000 Service Pack 4 Rollup 1
· Microsoft Windows XP Ser...
You can scan in Safe Mode by downloading CSAMSAFEMODESCAN.BAT (or
CSAMSAFEMODESCAN64.BAT if your computer is running Windows 64-bit)
located under File Attachments at the bottom of this article.
* After downloading and saving CSAMSafeModeScan.bat or
CS...
Question
How do I configure my proxy server credentials?
Answer
Step 1. Click the UPDATE button.
-------------------------
Step 2. Click the NETWORK button.
-------------------------
Step 3. Put a check mark in the USE PROXY box.
--...
Question
Do I have to pay to upgrade to Command Anti-Malware Version 5?
Answer
As a current anti-virus customer, you are entitled to a FREE upgrade
of Command Anti-Malware 5. Your subscription needs to be up-to-date in
order to upgrade. Us...
Question
How do I create a print screen snapshot of the error message on my
desktop?
Answer
Step 1. Once the error message is on your desktop, press the PRINT
SCREEN key on your keyboard.
-------------------------
Step 2. Open up your ...
QUESTION
HOW DO I FIX THE DATABASE ACCESS ERROR?
ANSWER
STEP 1: Browse to the following location.
XP: C:\Documents and Settings\All Users\Application
Data\Commtouch\CSAM5\Results\cleanup\
VISTA / 7 / 8: C:\ProgramData\Commtouch\CSAM5\Results...
Question
How do I delete temp files in Windows?
Answer
This procedure will assist you in deleting temporary Internet files
from your Windows temp directories.
-------------------------
TEMPORARY INTERNET FILES:
STEP 1: Click Start, th...
Question
How do I enable hidden files?
Answer
* Open Explorer window then press the ALT key.
* Navigate to the Tools menu then folder options.
* Select the View tab and check Show hidden files and folders.
Question
What can I do if the fix button does not correct the issue?
Answer
The fix button might not be working when it detects a false positive,
or the file is no longer there. To correct this issue, we need to
clear the database files wi...
Question
Why are some folders excluded still being scanned?
Answer
Folder exclusions only work on local drives. This is due to the fact
that it is impossible to predict the internal NT names used by the
operating system. The operating syst...
Question
Why is the Windows Security Center showing the software is on but
is reporting its status in a format that is no longer supported?
Answer
The Microsoft Windows Security Center is incorrectly reporting the
format as no longer suppo...
EXPLANATION
When an undocumented issue arises involving Command Anti-Malware, log
files are generally requested by technical support. Log files help us
reproduce the issue and find a way to resolve it.
DETAILS
STEP 1. DOWNLOAD, SAVE, AND UNZIP TH...
Question
How do I manually collect event viewer logs?
Answer
NOTE: These logs are automatically gathered when running the
Loggatherer.exe tool.
-------------------------
STEP 1. Click START .
-------------------------
STEP 2. Right-cli...
Question
How do I generate a KERNEL MEMORY DUMP?
Answer
If the computer crashes for any reason while running the software,
the support team will need to gather the information of the crash. One
way to obtain this information is to generat...
Network traffic log files may be requested to assist with research or
troubleshooting for network related issues. Symptoms of network issues
can manifest as installation wizard failing/stalling, updates
failing/not completing, activations erroring out,...
Question
How do I collect a network trace?
Answer
Network traffic log files may be requested to assist with research or
troubleshooting for network related issues. Symptoms of network issues
can manifest as installation wizard failing/stal...
Question
How do I collect a network trace?
Answer
Network traffic log files may be requested to assist with research or
troubleshooting for network related issues. Symptoms of network issues
can manifest as installation wizard failing/stal...
Question
How do I purchase licenses for CSAM (Command Anti-Malware for
Home/Small Business)?
Answer
Command Anti-Malware (CSAM) is available online through many of our
resellers listed in the link below.
http://www.commtouch.com/CSAM-res...
Question
How do I receive a trial version of Command Anti-Malware?
Answer
In order to receive a trial of Command Anti-Malware please fill out
the appropriate information as reqested in the forms in the link
below.
http://www.commtouch.com/...
Question
How do I turn User Access Control (UAC) off?
Answer
To turn off or limit the User Access Control (UAC) within Windows
Vista and Windows 7:
Windows Vista
The following instructions are for Windows Vista operating systems.
Win...
Question
How to exclude files and folders?
Answer
There are three ways to exclude in Command Anti-Malware; FILES, FILE
TYPES(Extensions), and FOLDERS.
1. Open CSAM by double clicking on the System Tray ICON. _ _
2. Click the BASIC/A...
Question
I have Iolo Antivirus and Authentium is being detected on my
computer. How to do remove Authentium from my computer?
Answer
Iolo Antivirus, personal firewall or Internet security suite uses the
Authentium's SDK (software developme...
Question
How do I resolve the License Failure error when updating?
Answer
Enter your username and password in the License page of the Updater.
1. Open COMMAND ANTI-MALWARE.
-------------------------
2. Click the UPDATE button.
-----...
Question
I have a LINKSYS ROUTER (MODEL: BEFW11S4), and I am unable to
download or update the product. How do I resolve this issue?
Answer
This issue may be caused by an improper MTU setting and the system is
unable to communicate with our...
Question
How do I manually remove infected files?
Answer
You should be able to remove an infected file by deleting it.
Our programs will give the path of the infected file when it is
detected.
If our programs detect the file but can ...
HOW TO MANUALLY REMOVE COMMAND ANTI-MALWARE?
1. Please attempt first to uninstall Command Anti-Malware through the
Control Panel.
2. If you have not rebooted after uninstalling Command, reboot the
system before continuing.
3. Check for - and uninsta...
Question
How to manually remove Command Antivirus?
Answer
To manually remove CSAV from a workstation in which the .msi file no
longer exists or if the program doesn't uninstall, follow these
instructions:
Step 1. Install the Windows Ins...
This article describes how to manually update the definitions for
CSAM and other products using the Commtouch SDK technology.
VERSIONS 5.1.21 AND NEWER (ENGINE 5.4.X)
STEP 1 - DOWNLOAD THE DEFINITION FILES TO DISK OR REMOVABLE MEDIA.
* Download
ht...
While performing an on-demand scan on your computer, it may be
necessary to adjust the power options to prevent the computer from
automatically going to sleep mode after being idle for some time. Here
is how it is done on Windows 7.
Power Options co...
Question
How do I do a quiet uninstall of Command Anti-Malware?
Answer
Step 1. Click START THEN RUN.
-------------------------
Step 2. Type "C:\PROGRAM FILES\AUTHENTIUM\CSAM5\\SETUP.EXE\"
REMOVE=ALL /Q" .
-------------------------
St...
Question
How do I recover from browser hijacking?
Answer
A symptom of browser hijacking occurs when you launch your browser
and it is being redirected to other sites.
Browser hijacks attach themselves to your computer via tracking
cooki...
The CYREN Antivirus solution delivers unprecedented virus protection
detection. However, no solution is perfect and sometimes messages
contain viruses but are sent to the end-users (false negatives) or
legitimate business and personal correspondence may b...
The command line scanner for version 5 is aiscan.exe. Aiscan.exe is
located in C:\Program Files\Common
Files\Authentium\AntiVirus5\aiscan.exe. You can run the command line
scanner by running the appropriate file at the bottom of this article
under File...
Question
Can I schedule CSAM v5 to download and install the updates
automatically?
Answer
Yes, you can schedule CSAM v5 to download and install the updates
automatically.
To schedule the Dat (definition) files to update automatically, please
...
Question
How to set scan options for the Active Malware Protection?
Answer
Step 1. Open CSAM by double clicking on the System Tray icon.
-------------------------
Step 2. Move the switch to Advanced.
-------------------------
Step 3....
STEP 1 - OPEN THE COMMAND ANTI-MALWARE VERSION 5 CONSOLE:
* Double click the Command Anti-Malware Version 5 system tray icon
-------------------------
STEP 2 - OPENING THE SCHEDULED SCAN DIALOG SCREEN:
* Click the ADVANCED button to switch to AD...
Question
Do I need to manually start the software every time I restart my
computer?
Answer
No. The software loads automatically when your computer starts up.
Question
How do I stop a process from running?
Answer
Step 1. Press Ctrl+Alt+Del.
-------------------------
Step 2. Choose TASK MANAGER and select the PROCESSES tab.
-------------------------
Step 3. Select the PROCESS you desire to te...
Question
How do I submit a virus sample?
Answer
STEP 1. Locate the file on your computer. Do not attempt to open or
run the infected file. Winzip is necessary to Zip and Encrypt
(password protect) the file. If you do not have Winzip instal...
Question
Why does my system tray icon turn different colors?
Answer
- Green indicates the program is up to date and free of any
notifications or tasks running.
- Yellow indicates there are alerts. Click the icon to Fix it.
- Red indica...
Question
Scenario: The CSAM program icon is not visible in the system tray.
Answer
If you installed CSAM and the program icon is not in your system tray
try the following steps. This issue is related to the Operating System
and is not a bu...
Question
How do I troubleshoot scheduled tasks?
Answer
Ensure the task scheduler service is running and configured for the
proper account. Scheduled tasks maintains a generic log file in
c:\windows\schedlgu.txt. Additionally, you open c:\w...
Step 1. Open Command Anti-Malware by double clicking the system tray
icon.
Step 2. Switch to Advanced mode.
Step 3. Click the Settings button.
Step 4. Click the drop down box next to Action on Detected Infection
and select Off.
Step 5. Click the S...
Question
How do I fix "unable to connect to update server" error?
Answer
This error appears when Command Anti-Malware (CSAM) is unable to
detect a connection to the Internet. This is generally caused by one
of two issues.
First, see if ...
Question
When I try to start my computer in Safe Mode in Windows XP, the
options menu does not appear. What should I do?
Answer
If you are unable to access the Advanced Startup Options menu by
holding the F8 key on startup, you can configu...
Question
How do I uninstall Command Anti-Malware Version 5 from my computer?
Answer
Step 1. Open ADD OR REMOVE PROGRAMS from the Control Panel,
(PROGRAMS AND FEATURES for VISTA users)
Step 2. Highlight COMMAND ANTI-MALWARE in the list ...
Question
Why am I getting the "Update check failed" error message?
Answer
Update check failed means that your account has expired or the
username and password entered is invalid. Please ensure you are using
the correct username and passwor...
Question
How do I resolve updates hanging?
Answer
This may occur in some scenarios if you have installed the Outlook
scanner component with your installation and Outlook is open. If you
close Outlook the update should complete with no furt...
Question
How do I update Command Anti-Malware definition files?
Answer
Command Anti-Malware Version 5 will update its Dat files
automatically at 3:00 AM and at Login.
To update Command Anti-Malware, please follow the steps bellow:
1....
Question
Is there a fee to upgrade from version 4 to version 5?
Answer
If you already have a paid subscription to Galileo Version 4 with
Command Antivirus or version 4 Command Antivirus and your account is
in good standing, it is a free upg...
Question
My username and password are not being accepted when trying to
download the program or the updates.
Answer
You may not be able to download the program or the updates due to one
or more of the following issues:
Issue 1. You may ...
Question
What is a Scheduled Scan?
Answer
Scheduled scans occur at a scheduled time of the day, week, or month.
Scheduled scans allow you to check for viruses and spyware according
to a predetermined date or time.
Note: Active Malware P...
Command Anti-Malware will stay on detecting status if its services are
not started correctly. Please follow the instructions below to make
sure the services are started automatically:
Step 1. Click on the START button, go to RUN and type SERVICES.MSC.
T...
Question
Is Windows 2000 compatible with Galileo version 5 software?
Answer
CSAM 5 can be installed on Windows 2000, or pushed from Galileo v5,
but Galileo v5 cannot be installed on Windows 2000. MMC 3.0 is
required for the install of Gali...
This page used to contain the various Windows version numbers.
Instead, we now refer to the following pages for updated listings:
* Microsoft: Operating System Version (Windows)
[http://msdn.microsoft.com/en-us/library/windows/desktop/ms724832(v=vs.85...
F-PROT Antivirus and Command Anti-Malware are products of CYREN