CAN I RENEW UP UNTIL THE ACTUAL END OF LIFE (EOL) DATE?
Unfortunately, renewals are no longer possible as we have now past our
End of Sale (EOS) date. If it presents an issue to you, please feel
free to reach out to support@cyren.com who may be able to ...
This note is to inform you of the upcoming End-of-Sale (EOS) and
End-of-Life (EOL) dates for the F-Prot Endpoint Antivirus products.
F-Prot endpoint has had a long and successful history, and we thank
you for your support as a Cyren customer. There are ...
We have moved to a new WebShop, which makes the user access much
easier, as we no longer use the old Customer ID´s (which can be
difficult to remember).
Instead, your username is your email address, and password (which is
presented in the confirmation e...
If F-PROT reports a "Subscription doesn't match application" when
users try to update F-PROT, after inserting a new subscription key,
the wrong language has been selected when renewing the F-PROT
subscription.
To fix the subscription key mismatch, pleas...
This article provides guidelines to updating the Subscription Key on
multiple computers.
THE PROBLEM
When renewing your subscription for F-PROT AV for Windows, usually
the software will automatically contact CYREN license servers checking
for upda...
F-PROT Antivirus does not offer pop-up blocker functionality. For Windows XP users:You can now download and install Service Pack 2 for Windows XP. Included in Service Pack 2 is a pop-up blocker for Internet Explorer. When you install Service Pack 2, the p...
Unfortunately, F-PROT Antivirus does not disinfect infected compressed
archives automatically but only quarantines them. For detailed
instructions on how to disinfect archives, see Disinfecting infected
archives in F-PROT Antivirus for Windows [1].
Links...
“CHECK VIRUS PROTECTION” WARNING IN WINDOWS SECURITY
When F-PROT updates the virus signature file (about hourly) it needs
to restart the service for F-PROT (FPAVServer) while it loads the new
signatures, which results in Windows Security alerting that:...
If F-PROT detects malware on your computer but is unable to disinfect
or quarantine the infected items, it is most likely because the
malware infection is active and it's files are locked in memory.
This first chapter covers the instructions for doing a...
This article covers advanced steps for manually removing files that
F-PROT has detected as malicious but was unable to automatically
remove or quarantine them.
IMPORTANT: The instructions here are for advanced users and should
only be attempted if the s...
VERSION 6 OF F-PROT ANTIVIRUS FOR WINDOWS
The System status displays the date and time the virus signature file
was created (see image 1). If you need more information about current
versions, the Updates menu displays both the virus signature file and
...
We highly recommend performing a full scan [1] on your computer about
once a month even if you have not encountered any suspicious behavior.
It is a very good practice to scan your computer regularly to keep
your computer healthy. For your convenience, sc...
F-PROT Antivirus displays graphic symbols to quickly identify the
status of the automatic scanners. The status of the automatic scanners
can be found both in the System status and the Virus scanners menu of
the program.
We highly recommend keeping the ...
We highly recommend keeping the automatic scanners enabled to provide automatic real-time protection to all files including archives, e-mail attachments and code downloads that are accessed or downloaded on your computer. Disabling the automatic scanners ...
To successfully download and install security updates, you have to
enter a valid Subscription Key. All subscribers of F-PROT Antivirus as
well as trial users of version 6 of F-PROT Antivirus also receives a
trial subscription key which is valid only fo...
Get a trial subscription to take full advantage of the following: software upgrades virus signature updates technical support via e-mailBy getting a trial subscription, you will receive a Subscription Key which will be added automatically in the program t...
F-PROT Antivirus requires a Subscription Key to be able to download
updates. When you buy or renew your subcription, a new subscription
key will be assigned for you. Therefore, you need to obtain your new
subscription key and enter it in the program. Y...
Please note that when renewing subscription, there is no need to
download and install F-PROT, you only need to update the subscription
key.
F-PROT should automatically update the subscription key when the
previous subscription expires.
If you want to ...
Beside its improved detection and redesigned and simplified user interface, below are the key features of version 6 of F-PROT Antivirus: Advanced heuristics-based detection defends against new and unknown threats. Automatic file system protection that pro...
While performing an on-demand scan on your computer, it may be
necessary to adjust the power options to prevent the computer from
automatically going to sleep mode after being idle for some time. Here
is how it is done on Windows 7.
Power Options co...
A Subscription Key consists of 34 characters and is divided into 6
groups e.g. 'AA22BB-CCLDF3-GG44KL-MFFNP6-P6QQ7R-STUV'. The characters
such as 'I' and 'O' and numbers '0' and '1' are exempted to avoid
confusion.
You may use your Subscription Key to do...
Please see that your computer supports F-PROT's minimum system
requirements to insure its safe running.
OPERATING SYSTEMS SUPPORTED
F-PROT ANTIVIRUS FOR WINDOWS HOME USE
* Windows XP - all editions (End-of-support April 8, 2015)
* Windows Vista ...
There may be situations where users have problems uninstalling F-PROT
Antivirus for Windows 6.x (FPAV6) from their machines. For example if
a cleanup utility was used to remove the system's MSI cache, Windows
Installer may refuse to remove FPAV6.
In ord...
If you started out using F-PROT with a trial subscription, you won't need to reinstall F-PROT in order to continue with a purchased subscription. The trial subscription may be updated to a full subscription using the Subscription Key. In order to do that ...
The virus signature file provides F-PROT Antivirus with all the
necessary information, including what to search for and how to
disinfect the virus. New version of the virus signature file is issued
regularly to response to any new emerging threats. Theref...
The colored graphic symbols are designed to assist you in maintaining
a comprehensive overview of the program.
ICON
DESCRIPTION
The green symbol indicates that all is well. Items that are marked
with this symbol need no special attention.
...
