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Knowledgebase : F-PROT Antivirus > F-PROT Antivirus for Windows > Installation / Uninstallation
   

  Product Platform Version Download F-PROT Antivirus [http://www.cyren.com/f-prot-antivirus-for-windows-corporate.html] Windows 2003/Vista/2008/8/8.1/2012/10 (Internet Update) 32-bit 6.0.9.6 MSI [http://fprot1.ctmail.com/file...
We have moved to a new WebShop, which makes the user access much easier, as we no longer use the old Customer ID´s (which can be difficult to remember). Instead, your username is your email address, and password (which is presented in the confirmation e...
If F-PROT reports a "Subscription doesn't match application" when users try to update F-PROT, after inserting a new subscription key, the wrong language has been selected when renewing the F-PROT subscription. To fix the subscription key mismatch, pleas...
This article provides guidelines to updating the Subscription Key on multiple computers. THE PROBLEM When renewing your subscription for F-PROT AV for Windows, usually the software will automatically contact CYREN license servers checking for upda...
To check whether you have 32bit or 64bit Windows: WINDOWS 8 / 10: 1. right-click START (Windows) button in the bottom left corner 2. choose SYSTEM  3. In SYSTEM you´ll see whether you have 32-bit or 64-bit Operating System  WINDOWS 7 / VISTA: ...
Version 6 of F-PROT Antivirus for Windows Corporate is a new, significantly enhanced version that incorporates many changes and improvements, including new user interface, enhanced features [1] such as automatic e-mail protection [2], automatic ActiveX...
Version 6 of Home edition is a new, significantly enhanced version that incorporates many changes and improvements, including new user interface, enhanced features [1] such as automatic e-mail protection [2], automatic ActiveX protection [3], a quarant...
It is unnecessary to install both the corporate version of F-PROT Antivirus for Windows and F-PROT Antivirus for Windows Mail Servers on the same computer. The corporate version of F-PROT Antivirus for Windows and F-PROT Antivirus for Windows Mail Servers...
Set up your proxy settings if you are using a proxy server to connect to the Internet. You may need to enter the domain name or the IP address and the port number of this proxy server. Your user name and password is also required to access to your network...
If you have recently purchased F-PROT Antivirus but have not received a confirmation e-mail (including your Customer Number) yet, please make sure that e-mails from the F-PROT.com domain is not blocked by the filtering policy operated by your Internet Ser...
Although you should be able to run two antivirus programs on your computer we recommend that you do not run two real-time scanners at the same time. The two real-time protection can clash and render both antivirus programs less efficient than they would o...
It is unnecessary to uninstall the trial version installed on your computer as it is exactly the same software as the registered version. When you are ready to subscribe to the registered version, please see How do I upgrade from trial to the registere...
No. The CLS/fpscan 6 no longer supports DOS and Windows ME/98/95 operating systems.
Yes, F-PROT Antivirus for Windows versions 6.0.9.0 and later offers full support for 64-bit Windows operating systems, including Vista and Windows 2008 Server.
This error occurs when the Customer Number has been mistyped. Please ensure that you have typed your Customer Number exactly as it appears in the e-mail you received from our sales department. To avoid errors, we recommend you copy the password from the e...
F-PROT Antivirus for Windows can interfere with Exchange processes unless certain files are excluded. Microsoft recommendations for which files to exclude can be found at the following links:  Exchange 2003 Exchange 2007Exchange 2010
To update its virus definitions, all F-PROT Antivirus products use FRISK Software's Update services. In cases where Internet connectivity is restricted, specific firewall settings may be used to allow F-PROT Antivirus updates to be obtained. The service...
When you download F-PROT Antivirus you can select between a 32-bit and a 64-bit version. Which one you need depends on the whether you have the 32- bit or 64-bit Windows operating system installed. Here is how you check which version of Windows you have: ...
Please note that it is unnecessary to uninstall the trial version when subscribing to a registered version of F-PROT Antivirus as these programs are exactly the same package. To subscribe from the trial version to the registered version, please do t...
F-PROT Antivirus scans and disinfects all kinds of files automatically and if it fails, all infected/suspicious files will be quarantine automatically. F-PROT Antivirus features automatic scanners that provide automatic real-time protection to all files i...
Buy a subscription to take full advantage of the following benefits: * software upgrades * virus signature updates * technical support via e-mail Registered users will receive a Subscription Key which you have to enter in the program manually ...
It is possible to change the location of F-PROT's Appdata files/folders using NTFS junction points. (This can only be done on NTFS file systems, FAT32 does not support the use of junction points). As an example, the instructions below will move the loc...
To successfully download and install security updates, you have to enter a valid Subscription Key. All subscribers of F-PROT Antivirus as well as trial users of version 6 of F-PROT Antivirus also receives a trial subscription key which is valid only fo...
By default, F-PROT Antivirus is automatically installed in a system drive partition (e.g. C: drive) then followed by folders "Program Files\FRISK Software\F-PROT Antivirus for Windows". If you would like to install the program in a different locatio...
F-PROT Antivirus requires a Subscription Key to be able to download updates. When you buy or renew your subcription, a new subscription key will be assigned for you. Therefore, you need to obtain your new subscription key and enter it in the program. Your...
F-PROT Antivirus requires a Subscription Key to be able to download updates. When you buy or renew your subcription, a new subscription key will be assigned for you. Therefore, you need to obtain your new subscription key and enter it in the program. Y...
Please note that when renewing subscription, there is no need to download and install F-PROT, you only need to update the subscription key. F-PROT should automatically update the subscription key when the previous subscription expires. If you want to ...
Please note that reinstalling the program after reformatting your computer does not use the number of license your have. For re-installing the program, please follow the instructions here:Downloading and installing the version 6 of F-PROT Antivirus
This guide offers an introduction to help you get started using F-PROT Antivirus. For administrators, please read the setup guide [1] (included in the LAN Update package) for further information on how to setup the software in a network. DOWNLOADING...
This guide offers an introduction to help you get started using F-PROT Antivirus. Please note that instructions below are for both registered and trial users of F-PROT Antivirus. YOU BEGIN BY DOWNLOADING AND INSTALLING F-PROT ANTIVIRUS. NOTES: ...
F-PROT Antivirus for Windows uses the SYSTEM account on the local computer to access the resources and objects it needs. The system account is a predefined local account that has full access to the computer. It acts as the host computer account on the net...
In this FAQ entry we introduce a little helper script to set the subscription key. Since it is based solely on features supported by the NT script processor, you can easily use this in AD group policies or similar. THE PROBLEM You want to set the subs...
A Subscription Key consists of 34 characters and is divided into 6 groups e.g. 'AA22BB-CCLDF3-GG44KL-MFFNP6-P6QQ7R-STUV'. The characters such as 'I' and 'O' and numbers '0' and '1' are exempted to avoid confusion. You may use your Subscription Key to do...
There may be situations where users have problems uninstalling F-PROT Antivirus for Windows 6.x (FPAV6) from their machines. For example if a cleanup utility was used to remove the system's MSI cache, Windows Installer may refuse to remove FPAV6. In ord...
The virus signature file provides F-PROT Antivirus with all the necessary information, including what to search for and how to disinfect the virus. New version of the virus signature file is issued regularly to response to any new emerging threats. Theref...
F-PROT Antivirus version 6 supports Windows 2000, XP, 2003, Vista and 2008, including support for 64-bit operating systems. Users with a valid subscription can upgrade to version 6 at no additional cost, as all updates are included in the subscription ...
It is very important to make sure you always have the latest program version installed on your computer to take full advantage of all the newest features and benefits of F-PROT Antivirus. All users of F-PROT Antivirus with a current subscription are en...
F-PROT Antivirus uses Windows® Installer version 2.0. Below are the Windows Installer command-line options with its examples. Note: This is for advanced users only.OptionDescription/iInstalls or configures F-PROT Antivirus. Example: msiexec /i <filen...
F-PROT Antivirus and Command Anti-Malware are products of CYREN