We have moved to a new WebShop, which makes the user access much easier, as we no longer use the old Customer ID´s (which can be difficult to remember).

Instead, your username is your email address, and password (which is presented in the confirmation email when renewing, and can easily be reset).

You can log into the new Webshop here

Next, click on "Show Orders":

Click "Download":

And then you´ll see the Subscription key:

To enter the new key, please follow these steps.

1. Highlight the new key, and click CTRL+C (to copy the key)
2. Open the F-PROT software (in your computer).
2. Click on the 'Updates' tab.
4. Click on 'Status' and then click on the 'New subscription key' button.
5. Click ´Paste Key´ & ´Ok´.

•  NOTE - If you´re still unable to log into the webshop, you can send an email to f-prot.support@cyren.com and we´ll send you the new subscription key.