Gather and submit Command Anti-Malware logs
Posted by Finnbogi Finnbogason on 14/08/2013 11:37
When an undocumented issue arises involving Command Anti-Malware, log files are generally requested by technical support. Log files help us reproduce the issue and find a way to resolve it.
Step 1. Download, save, and unzip the log gathering utility file attached to this answer.
Step 2. Gather logs
Important: After the log gatherer tool is run, it will produce a file named AuthGatheredReport.zip. You will get a window stating that the Log Gathering is complete. Click OK. You can retrieve the logs by clicking Start, Run, type in %temp% and click OK. Look for the file AuthGatheredReport.zip and copy it to your desktop for convenience.
Step 3. Submit log files
All files are sent as an attachment to the Ask a Question form.
In the event that you escalate and submit an incident without first attaching these files, you can attach them later. Just follow these steps.
Follow these steps to make hidden files and folders visible on your desktop:
Step 4. Attaching driver and dump files (if blue screen occurs)
If the issue involves a blue screen that specifically mentions "css-dvp.sys", please attach this driver file located at c:\windows\system32\drivers. Submit dump files. Directions for gathering minidump files and full kernel dump files are available via the following : Gather minidump files or Gather full kernel dump files.