Knowledgebase
Updates hang - potential conflict with Outlook
Posted by Gunnar Þór Jónsson on 08/04/2013 16:28
Question
 

How do I resolve updates hanging?

 
 Answer
 

This may occur in some scenarios if you have installed the Outlook scanner component with your installation and Outlook is open.  If you close Outlook the update should complete with no further incident.  If the update does not complete please try the following:

Step 1. Stop the update of the definitions


Step 2. Make sure Outlook is closed


Step 3. Attempt to update the definition files


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