To manually remove CSAV from a workstation in which the .msi file no longer exists or if the program doesn't uninstall, follow these instructions:
Step 1. Install the Windows Installer Clean Up Utility. You can download this file at the bottom of this article under File Attachments, msicuu2.exe.
Run the Windows Installer Clean Up Utility.
Highlight Command Antivirus for Windows and click 'Remove'.
Step 2. Reboot the PC and go in Safe Mode
*NOTE: To boot into Safe Mode turn computer off. Turn computer on and start tapping F8 right away. Pick "Safe Mode" from the menu that appears.
Step 3. Delete the following folders:
*NOTE: You may have to change your settings to view hidden folders. To do this open Explorer and select 'Tools' then 'Folder Options' and click the 'view' tab. Select 'Show hidden files and folders' and click OK. (In Vista you may have to press ALT to see the 'Tools' menu).
c:\program files\command software
c:\program files\common files\command software
c:\program files\common files\authentium\
c:\Documents and Settings\All Users\Application Data\Command Software (for Vista c:\Documents and Settings has been replaced by c:\ProgramData)
*NOTE: If any of the folders mentioned above are missing, this is OK. Proceed to the next step.
Step 4. Modify the registry keys as follows:
*NOTE: It is strongly encouraged that you make a backup of the registry before making any changes to it. Incorrect registry changes can result in adverse affects on your PC. If you are not familiar with working in the registry please contact a qualified technician or refer to this link at Microsoft's web site:
To remove CSAV registry entries download and run the file csav-regremoval.regat the bottom of this article. You should receive a message that the information was successfully entered into the registry. Click OK.
Step 5. Open the command prompt (Start -> Run and type cmd) and type the commands below pressing enter after each command.
sc delete dvpapi
sc delete avinitnt
sc delete schscnt
Restart the PC.
CSAV is now uninstalled.