If the computer crashes for any reason while running the software, the support team will need to gather the information of the crash. One way to obtain this information is to generate a memory dump.
To generate this memory dump, please follow the steps as outlined below:
Step 1. Click Start, and then select Run.
Step 2. Type sysdm.cpl, and then click OK.
Step 3. On the Advanced tab, in the Startup and Recovery section, click Settings.
Step 4. In the Write debugging information list, click Kernel memory dump, and then click OK.
Step 5. Click OK to close the System Properties dialog box.
Step 6. In the System Settings Change dialog box, click Yes if you want to restart your computer now. Click No if you want to restart your computer later.