Knowledgebase
Command Anti-Malware Safe Mode scan
Posted by Gunnar Þór Jónsson on 30/04/2013 09:26
You can scan in Safe Mode by downloading CSAMSafeModeScan.bat (or CSAMSafeModeScan64.bat if your computer is running Windows 64-bit) located under File Attachments at the bottom of this article.
  1. After downloading and saving CSAMSafeModeScan.bat or CSAMSafeModeScan64.bat, double click it to start the scan.
    Note: Right-click and select "Run as Administrator" if using Windows Vista or Windows 7.

  2. This can be run in normal or Safe Mode but we recommend running it in Safe Mode for better results.

  3. Once the scan has completed it will send two files to your Local Disk C:\  scanner_disinfect.zip and scanner_disinfect.log
    Note: scanner_disinfect.zip will not be available if run on a 64 bit OS

  4. Please rename the scanner_disinfect.zip and scanner_disinfect.log with your Support ticket Reference number.  If you do not have a Reference number, you can get one by clicking here and filling out the Ticket details with as much detail as possible.

  5. Please submit the files to us for analysis via FTP by following the instructions here.


Attachments 
 

F-PROT Antivirus and Command Anti-Malware are products of CYREN