Knowledgebase
Username and password is not being accepted when trying to download
Posted by Gunnar Þór Jónsson on 08/04/2013 15:33
Question
 

My username and password are not being accepted when trying to download the program or the updates.

 Answer
 

You may not be able to download the program or the updates due to one or more of the following issues:

Issue 1.  You may be typing the wrong username and password.


Issue 2. Your subscription may have expired. 

To renew your subscription please call one of our resellers from the following link:Reseller list


 

If after doing the above, you are still not able to download, please call our technical support team at (561) 575-3200. Option 2.


F-PROT Antivirus and Command Anti-Malware are products of CYREN