Step 1. Locate the file on your computer. Do not attempt to open or run the infected file. Winzip is necessary to Zip and Encrypt (password protect) the file. If you do not have Winzip installed, you can download it from here.
Step 2. Create a new incident within the support portal if you have not done so already.
Click the Ask a Question tab, complete the form by filling in all required fields, and click Continue
Your reference number will be displayed. Write this number down for future use.
Step 3. Reboot the PC to Safe Mode.
From the Windows Start menu, go to Shut Down\Turn off Computer and click Restart.
As the computer restarts begin to consecutively press F8 (about once every second).
From the Windows Start-up menu select safe mode and press Enter.
Step 4. Use Winzip to Zip and Encrypt the file with the password of "virusvirus" without quotes.
Step 5. Email the zipped and encrypted file to email@example.com with the Reference number as the Subject and the password to the zip in the body of the email.